Completing an Electronic Reinstatement Form

The electronic reinstatement form only displays when you select a Prime Rate account for reinstatement. For all other accounts, the standard reinstatement form displays.

To complete an electronic reinstatement form:

1. Add a new control record named “Loss Statement”. Make sure the settings for this record are identical to the settings for the “Transmittal” control record.

Note: You will only need to enter the new “Loss Statement” control record the very first time you complete an electronic reinstatement request. After the first time, skip immediately to Step two.

2. Select the desired profile.
3. Press the TAB key to select Tab Option 2.
4. Press I to select Reinstate.
5. Press R to select Request.
6. If the insured has multiple policies, the following message prompt displays: Reinstate which Policy? Enter the number of the policy you want to reinstate and press Enter.
7. The following message prompt displays: Print Statement of No Loss? Select Yes to print the form or select No to continue without printing.

Note: If the account has an unpaid balance, the Unpaid Balances screen will display. Enter any amount collected toward the bad debt in the space provided and select OK. Next, if your account history is out of date, a message will display prompting you to call Prime Rate for payment information before continuing.

8. If the policy was financed through Prime Rate, the following message prompt displays: Process reinstatement online with Prime Rate? Select Yes to process a reinstatement request that will be uploaded to Prime Rate or select No to process a standard reinstatement request.

Note: If you choose to upload the reinstatement request immediately, make sure that no one else in the office is still awaiting a confirmation fax on a reinstatement request. If you send your request before they have received confirmation, their request will be deleted. For this reason, it is easier to send a batch of requests at the end of the day unless it is imperative to send the request immediately.

9. The following message prompt displays: Enter Receipt? Select Yes and enter receipt information. When finished, press [F10] to save the receipt and exit the Receipt screen.
10. On the Reinstatement Processing form, enter the required information. Select Save when done.

To upload a batch of reinstatement requests:

1. On the Policy Profiler main menu, enter 42.

2. On the Data Transfer menu, press I for Prime Rate Communications.

3. Press R for Reinstatements and follow the instructions on the screen to complete the upload.